Client Services Manager

Full-time Dattner Group posted 11 months ago

Job Description


Dattner Group is growing and we’re seeking an exceptional project manager who is passionate about building and nurturing  relationships and revels in delivering purposeful, vital work that makes a difference. If you are a courageous, mindful and curious problem-solver, with the kind of energy and high-level perspective of a great air traffic controller, please get in touch today.

Who are we?

Dattner Group is a high-impact leadership consultancy helping organisations realise lasting change, by elevating the practice of leading together for a sustainable future. We work with government and private sector organisations across Australia, designing programs that empower people and teams to shift paradigms and create legacy minded leadership for the greater good.

Working with DG means being part of a genuinely collaborative team that cares deeply about their fellow human beings and the world at large. Team members have direct access to some of the best leadership training and development in the world, a comfy, bright and dog-friendly office in outer Melbourne, and a team-oriented focus that’s powered by a common purpose and mutual support for one another. There’s nine-day fortnight options for folks who like that, and plenty of flexibility around how, where and when we work.

The role

The Client Services Manager helps ensure Dattner Group clients receive exceptional service in line with the company’s purpose and client’s expectations and in support of the success of the business’s strategy. ‘Outstanding delivery’ is the strategic objective that lies at the centre of the CSM’s role, with a key outcome of their success being strong client relationships resulting in an increase in repeat and/or referral business.

The CSM works directly with clients and program delivery experts as well as overseeing the Client Services team, to develop and implement client service strategies that will ultimately increase sales while providing a positive experience for all clients, and upholding the values of the business: courage, collaboration, curiosity and accountability. It’s their job to assist clients, resolve issues and implement changes that can strengthen the company’s relationship with its clients.

About you

Perhaps you’ve done some time in agency land and are now looking for something human-friendly and purposeful. You’ve got a strong reputation as someone who is one step ahead of others’ needs, great at task management and delegation, and a cool customer when there’s plenty to do. You have a deep respect for detail, but you can see the big picture too, and are comfortable leading a strategy. You know that constructive collaboration is key to being the most effective when it comes to achieving an outcome. You resonate with the vision that sits at the heart of everything we do: sustainable, inclusive and courageous leadership for the greater good.

If this sounds like you, send a letter of introduction and your resume to [email protected], or get in touch to request a position description.

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